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Cloud phone systems / YOUR COMPARISON
50% evidence coverage
With AI excluded: 41–100/100
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Teams whose calling activity needs to appear in CRM or helpdesk workflows.
Official UK-market product material reviewed; confirm contracting, support and selected configuration.
The first number is earned from documented features. Unverified capabilities create the range. Product scores do not establish the quality, reliability or price of a particular plan.
| Capability & demo question | Aircall50–100/100 documented fit |
|---|---|
Core workflowDocumented UK business calling5.0 points availableAsk in the demoPlace and receive a UK business call using the proposed service. | ✓ Supported UK-market business phone offering. 5.0 / 5.0 pointsEvidence ↗ |
Core workflowDesktop and mobile calling5.0 points availableAsk in the demoMove between desktop and mobile calling with the same business identity. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Core workflowOpening-hours and call routing5.0 points availableAsk in the demoRoute calls differently inside and outside business hours. | ✓ Supported Call routing. 5.0 / 5.0 pointsEvidence ↗ |
Core workflowAuto-attendant menus5.0 points availableAsk in the demoBuild a caller menu and test each branch. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Core workflowCall queues or ring groups5.0 points availableAsk in the demoCall a busy team and inspect queuing or overflow behaviour. | ✓ Supported Call queues. 5.0 / 5.0 pointsEvidence ↗ |
Core workflowBusiness voicemail5.0 points availableAsk in the demoLeave a message and retrieve it as the intended user. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Core workflowCalling analytics5.0 points availableAsk in the demoReport call volumes and missed calls for a team. | ✓ Supported Calling analytics. 5.0 / 5.0 pointsEvidence ↗ |
Workflow depthExisting-number porting5.0 points availableAsk in the demoShow the documented UK porting process and required information. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthCall recording5.0 points availableAsk in the demoRecord a permitted call and retrieve it with an authorised account. | ✓ Supported Call recording. 5.0 / 5.0 pointsEvidence ↗ |
Workflow depthCRM-connected calling5.0 points availableAsk in the demoMatch a caller to a CRM record and log the call. | ✓ Supported CRM and helpdesk logging. 5.0 / 5.0 pointsEvidence ↗ |
Workflow depthMulti-site administration5.0 points availableAsk in the demoManage a second location with separate users and routing. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthAdministrative role controls5.0 points availableAsk in the demoGive a local administrator limited rights and test their access. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthCall continuity or failover5.0 points availableAsk in the demoMake the primary connection unavailable and demonstrate the fallback route. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthEmergency calling configuration5.0 points availableAsk in the demoInspect emergency-calling location settings for office and remote users. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthLive call supervision5.0 points availableAsk in the demoDemonstrate authorised monitoring, whisper or supervisor intervention. | ✓ Supported Call monitoring. 5.0 / 5.0 pointsEvidence ↗ |
Workflow depthMicrosoft Teams voice connection5.0 points availableAsk in the demoShow the documented Teams calling connection and licensing dependency. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthRecording retention controls5.0 points availableAsk in the demoSet a recording retention rule and inspect the deletion or export process. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
AIAI call transcription5.0 points availableAsk in the demoTranscribe a permitted live or recorded call and check its accuracy. | ✓ Supported AI transcription. 5.0 / 5.0 pointsEvidence ↗ |
AIAI caller handling5.0 points availableAsk in the demoHave an AI voice agent handle an enquiry and hand over to a person. | ✓ Supported Voice agents with human handover. 5.0 / 5.0 pointsEvidence ↗ |
AIAI call insights or coaching5.0 points availableAsk in the demoInspect an AI-generated call insight and trace it to the conversation. | ✓ Supported Sentiment, topics and coaching. 5.0 / 5.0 pointsEvidence ↗ |
“Not verified” means the recorded evidence does not settle this specific check. It does not mean the feature is absent. Read the scoring method.