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AI agent platforms / YOUR COMPARISON
69% evidence coverage
With AI excluded: 72–97/100
US$0.99
Fin outcome · VAT basis not stated
Teams evaluating AI resolution alongside a shared human inbox.
Confirm the UK contracting, hosting and invoicing arrangement for the selected plan.
60% evidence coverage
With AI excluded: 65–100/100
US$79.00
month · VAT basis not stated
Businesses organising a shared WhatsApp sales or support operation.
Confirm UK onboarding, billing and the proposed WhatsApp number arrangement.
The first number is earned from documented features. Unverified capabilities create the range. Product scores do not establish the quality, reliability or price of a particular plan.
| Capability & demo question | Intercom and Fin67–98/100 documented fit | respond.io60–100/100 documented fit |
|---|---|---|
Core workflowBusiness knowledge grounding7.0 points availableAsk in the demoAnswer a question using an approved document or help article. | ✓ Supported Fin uses approved policies and business information. 7.0 / 7.0 pointsEvidence ↗ | ✓ Supported AI Agents can answer configured FAQs. 7.0 / 7.0 pointsEvidence ↗ |
Core workflowBusiness-system actions7.0 points availableAsk in the demoRetrieve or update a permitted record through an integration. | ✓ Supported Connectors, APIs and MCP perform external actions. 7.0 / 7.0 pointsEvidence ↗ | ✓ Supported Enabled skills update contact fields, lifecycle stages, tags and conversation assignment. 7.0 / 7.0 pointsEvidence ↗ |
Core workflowMulti-turn task completion7.0 points availableAsk in the demoComplete a request that needs clarification over several turns. | ✓ Supported Procedures handle multi-step requests. 7.0 / 7.0 pointsEvidence ↗ | ✓ Supported Agents collect customer details through chat. 7.0 / 7.0 pointsEvidence ↗ |
Core workflowHuman escalation7.0 points availableAsk in the demoEscalate an unsupported request with its conversation context. | ✓ Supported Procedures support human handoff. 7.0 / 7.0 pointsEvidence ↗ | ✓ Supported Assign-to-agent or team skills transfer the conversation with context. 7.0 / 7.0 pointsEvidence ↗ |
Core workflowConversation and action logs7.0 points availableAsk in the demoInspect the agent's messages and the actions it attempted. | ✓ Supported Fin provides operational monitoring and alerts. 7.0 / 7.0 pointsEvidence ↗ | ✓ Supported Test conversations show skill execution events and source snippets behind answers. 7.0 / 7.0 pointsEvidence ↗ |
Workflow depthKnowledge source management4.0 points availableAsk in the demoAdd, update and remove a source used by the agent. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points | ✓ Supported Add or remove approved files and URLs; resynchronise website knowledge sources. 4.0 / 4.0 pointsEvidence ↗ |
Workflow depthRestricted tool permissions4.0 points availableAsk in the demoLimit which systems and actions this agent can use. | ✓ Supported Restrict exposed response fields, eligible audiences and whether Fin may trigger a connector automatically. 4.0 / 4.0 pointsEvidence ↗ | ✓ Supported Select which AI skills an agent may execute in its configuration. 4.0 / 4.0 pointsEvidence ↗ |
Workflow depthApproval before consequential actions4.0 points availableAsk in the demoRequire a person to approve an action before it executes. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthFailed-tool handling4.0 points availableAsk in the demoSimulate a failed integration and show a useful recovery path. | ✓ Supported On authentication failure, dynamic tokens can refresh and retry once; failed refreshes are logged and repeated failures trigger a circuit breaker. 4.0 / 4.0 pointsEvidence ↗ | ? Not verified Human escalation is documented; a failed external tool's recovery path remains to be demonstrated. 0.0–4.0 / 4.0 points |
Workflow depthCustomer or user authentication4.0 points availableAsk in the demoProtect a private-record lookup from an unauthenticated visitor. | ✓ Supported Enable customer authentication before a connector accesses or displays private data. 4.0 / 4.0 pointsEvidence ↗ | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthOperational guardrails4.0 points availableAsk in the demoSet a restricted topic or action and test it. | ✓ Supported Required inputs and restricted response fields constrain connector use and exposed data. 4.0 / 4.0 pointsEvidence ↗ | ✓ Supported Configure allowed behaviours and escalation rules; test before deployment. 4.0 / 4.0 pointsEvidence ↗ |
Workflow depthMultiple deployment channels4.0 points availableAsk in the demoUse the agent in two supported channels. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points | ✓ Supported Agents work across WhatsApp and other messaging channels. 4.0 / 4.0 pointsEvidence ↗ |
Workflow depthVersions and environments4.0 points availableAsk in the demoTest a change separately before promoting it. | ✓ Supported Connector changes remain drafts until published; preview supports test-user validation. 4.0 / 4.0 pointsEvidence ↗ | ✓ Supported Simulate conversations and skill behaviour before publishing; real call transfer needs a live test. 4.0 / 4.0 pointsEvidence ↗ |
Workflow depthRepeatable evaluation cases4.0 points availableAsk in the demoRun a saved set of cases after changing the agent. | ✓ Supported Saved tests and simulations check changes. 4.0 / 4.0 pointsEvidence ↗ | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthTask-outcome analytics4.0 points availableAsk in the demoReport successful actions, escalations and failed requests separately. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthConversation-data export5.0 points availableAsk in the demoExport relevant logs for independent review. | ◐ Limited Conversation transcripts and AI metadata are retrievable, with a 500-part limit per conversation and feature-dependent AI fields. 2.5 / 5.0 pointsEvidence ↗ | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthUsage and cost visibility5.0 points availableAsk in the demoInspect usage and set or explain the spending limit. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–5.0 / 5.0 points | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–5.0 / 5.0 points |
AIModel choice or configuration5.0 points availableAsk in the demoShow how model behaviour or choice is configured for the task. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–5.0 / 5.0 points | ✓ Supported Configure instructions, role, behaviour and enabled skills for each agent. 5.0 / 5.0 pointsEvidence ↗ |
AINatural-language agent building5.0 points availableAsk in the demoDescribe an agent and inspect the generated configuration. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–5.0 / 5.0 points | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–5.0 / 5.0 points |
AIAI-assisted quality review5.0 points availableAsk in the demoIdentify weak conversations or score outcomes with configurable criteria. | ✓ Supported AI QA surfaces trends and improvement recommendations. 5.0 / 5.0 pointsEvidence ↗ | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–5.0 / 5.0 points |
“Not verified” means the recorded evidence does not settle this specific check. It does not mean the feature is absent. Read the scoring method.