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AI voice agents / YOUR COMPARISON
41% evidence coverage
With AI excluded: 42–100/100
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voice minute and deployment scope · VAT basis not stated
Organisations integrating conversational service into an existing contact centre.
Official contact information lists a London office. UK number provisioning remains contract-specific.
The first number is earned from documented features. Unverified capabilities create the range. Product scores do not establish the quality, reliability or price of a particular plan.
| Capability & demo question | PolyAI41–100/100 documented fit |
|---|---|
Core workflowInbound telephone calls7.0 points availableAsk in the demoCall the proposed number and speak to the agent. | ✓ Supported Platform handles customer phone conversations. 7.0 / 7.0 pointsEvidence ↗ |
Core workflowEnglish voice conversations7.0 points availableAsk in the demoComplete an unscripted English exchange using the intended voice. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–7.0 / 7.0 points |
Core workflowBusiness knowledge answers7.0 points availableAsk in the demoAsk a question whose answer appears in an approved business source. | ✓ Supported FAQs and source material ground answers. 7.0 / 7.0 pointsEvidence ↗ |
Core workflowLive system actions7.0 points availableAsk in the demoCheck availability or retrieve a record during a call. | ✓ Supported Flows can check and change bookings or accounts. 7.0 / 7.0 pointsEvidence ↗ |
Core workflowHuman call transfer7.0 points availableAsk in the demoAsk for a person and complete the transfer. | ✓ Supported SIP REFER, INVITE and BYE handoff methods are documented. 7.0 / 7.0 pointsEvidence ↗ |
Workflow depthDocumented UK number route4.0 points availableAsk in the demoShow UK number provision or a supported import/trunking route for the deployment. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthInterruption handling4.0 points availableAsk in the demoInterrupt the agent mid-sentence and change the request. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthKeypad or IVR handling4.0 points availableAsk in the demoUse or navigate a keypad-driven step where the workflow needs it. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthTransfer with context4.0 points availableAsk in the demoPass a summary or relevant call data to the receiving person. | ✓ Supported Configured headers or handoff APIs deliver caller context. 4.0 / 4.0 pointsEvidence ↗ |
Workflow depthNo-answer transfer recovery4.0 points availableAsk in the demoMake the destination unavailable and inspect the fallback. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthControlled outbound calling4.0 points availableAsk in the demoInitiate an authorised outbound call and show recipient controls. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthRecordings and transcripts4.0 points availableAsk in the demoLocate a call's recording and readable transcript. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthStructured post-call results4.0 points availableAsk in the demoExtract an agreed field or disposition from the call. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthPost-call webhooks4.0 points availableAsk in the demoDeliver the call result to a CRM or workflow. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthSafe testing before deployment4.0 points availableAsk in the demoTest a changed agent separately from live traffic. | ✓ Supported Changes reach Sandbox before Live; Staging is available. 4.0 / 4.0 pointsEvidence ↗ |
Workflow depthRecording and data controls5.0 points availableAsk in the demoShow retention or recording controls for the account. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthCapacity and cost controls5.0 points availableAsk in the demoExplain concurrency, queued calls and the full per-call cost. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–5.0 / 5.0 points |
AIVoice and conversational tuning5.0 points availableAsk in the demoConfigure voice or turn-taking behaviour for the use case. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–5.0 / 5.0 points |
AIAI-assisted agent configuration5.0 points availableAsk in the demoDraft or revise the agent from a plain-language instruction. | ✓ Supported Wren drafts agents from a description. 5.0 / 5.0 pointsEvidence ↗ |
AIAutomated call-quality analysis5.0 points availableAsk in the demoRun configurable evaluation criteria over completed calls. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–5.0 / 5.0 points |
“Not verified” means the recorded evidence does not settle this specific check. It does not mean the feature is absent. Read the scoring method.