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WhatsApp Business platforms / YOUR COMPARISON
60% evidence coverage
With AI excluded: 53–100/100
US$79.00
month · VAT basis not stated
Businesses organising a shared WhatsApp sales or support operation.
Confirm UK onboarding, billing and the proposed WhatsApp number arrangement.
The first number is earned from documented features. Unverified capabilities create the range. Product scores do not establish the quality, reliability or price of a particular plan.
| Capability & demo question | respond.io60–100/100 documented fit |
|---|---|
Core workflowBusiness account onboarding7.0 points availableAsk in the demoShow how the business account and number are connected. | ✓ Supported API onboarding and app coexistence are documented. 7.0 / 7.0 pointsEvidence ↗ |
Core workflowApproved-template management7.0 points availableAsk in the demoCreate or select a template and show its approval state. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–7.0 / 7.0 points |
Core workflowTargeted broadcasts7.0 points availableAsk in the demoSend an approved message to a selected audience. | ✓ Supported Growth includes broadcasts. 7.0 / 7.0 pointsEvidence ↗ |
Core workflowShared conversation inbox7.0 points availableAsk in the demoLet two staff members see a customer's conversation history. | ✓ Supported Team inbox supports multiple users. 7.0 / 7.0 pointsEvidence ↗ |
Core workflowInteractive and rich messages7.0 points availableAsk in the demoSend media and response buttons in an eligible template. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–7.0 / 7.0 points |
Workflow depthAssignment and conversation status4.0 points availableAsk in the demoAssign a conversation, tag it and close it without losing history. | ✓ Supported Skills assign or close conversations and update customer fields. 4.0 / 4.0 pointsEvidence ↗ |
Workflow depthEvent-based messaging4.0 points availableAsk in the demoTrigger a WhatsApp message after an enquiry or purchase event. | ✓ Supported Workflows automate customer follow-ups. 4.0 / 4.0 pointsEvidence ↗ |
Workflow depthConditional workflow paths4.0 points availableAsk in the demoRoute different incoming requests to separate workflows. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthService-window handling4.0 points availableAsk in the demoShow what staff can send when the customer-service window has expired. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthChannel consent and suppression4.0 points availableAsk in the demoRecord WhatsApp permission and prevent a later broadcast after withdrawal. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthCRM context or synchronisation4.0 points availableAsk in the demoShow customer or order details alongside a conversation. | ✓ Supported HubSpot and Salesforce data can accompany chats. 4.0 / 4.0 pointsEvidence ↗ |
Workflow depthMessage or conversation API4.0 points availableAsk in the demoSend or retrieve messages programmatically. | ✓ Supported Growth includes developer API access. 4.0 / 4.0 pointsEvidence ↗ |
Workflow depthMessage-status webhooks4.0 points availableAsk in the demoDeliver a message or reply event to another system. | ✓ Supported Advanced includes webhooks. 4.0 / 4.0 pointsEvidence ↗ |
Workflow depthAutomation-to-human handover4.0 points availableAsk in the demoMove a conversation to a person with the previous context. | ✓ Supported Configured agent skills transfer the conversation to a human team with context. 4.0 / 4.0 pointsEvidence ↗ |
Workflow depthDelivery and conversation reporting4.0 points availableAsk in the demoSeparate failed delivery, responses and team response times. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthTeam access controls5.0 points availableAsk in the demoRestrict agent access to another team's conversations. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthConversation or event export5.0 points availableAsk in the demoExport a customer's relevant conversation records. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–5.0 / 5.0 points |
AIAI-assisted message writing5.0 points availableAsk in the demoGenerate an editable WhatsApp template or reply. | ✓ Supported AI Assist and prompts support agent replies. 5.0 / 5.0 pointsEvidence ↗ |
AIGrounded AI answers5.0 points availableAsk in the demoAnswer a customer question from approved business knowledge. | ✓ Supported Agents answer FAQs. 5.0 / 5.0 pointsEvidence ↗ |
AIAI qualification or summarisation5.0 points availableAsk in the demoQualify an enquiry or summarise it before a human handover. | ✓ Supported AI qualifies and routes leads. 5.0 / 5.0 pointsEvidence ↗ |
“Not verified” means the recorded evidence does not settle this specific check. It does not mean the feature is absent. Read the scoring method.