8x8 Work
UK SOFTWARE PROFILE
8x8 Work
Business calling and unified communications with UK calling plans and central management.
One product. Different jobs.
Each score uses that category's criteria. Compare products within a category, rather than comparing scores across unrelated tasks.
Pricing & practicalities
Model your total cost ↗Published starting point
Cloud phone systems
Request pricingConfirm proposed plan · Organisation-specific quote · quote billing
VAT basis not stated
No verified numeric UK rate captured; request the full proposed configuration and billing terms.
Check current price ↗Consider before choosing
- The reviewed SMS scope covers specified non-UK markets; UK SMS must not be assumed.
- AI Studio and contact-centre products require separate scope confirmation.
Connected workflows
- Microsoft Teams ecosystem; confirm connection option
Confirm the integration's direction, permissions, plan and sync behaviour with the supplier.
BEHIND THE AI CLAIM
AI capabilities
Unified communications AI includes transcription, summaries and voicemail conversion.
Documented capabilities
- Transcription
- Conversation summaries
Plans, limits & questions
- Confirm the exact Work package and Conversation IQ entitlement.
Feature-by-feature evidence
Cloud phone systems — 20 scored checks
| Capability & demo question | 8x8 Work75–100/100 documented fit |
|---|---|
Core workflowDocumented UK business calling5.0 points availableAsk in the demoPlace and receive a UK business call using the proposed service. | ✓ Supported UK domestic calling plans. 5.0 / 5.0 pointsEvidence ↗ |
Core workflowDesktop and mobile calling5.0 points availableAsk in the demoMove between desktop and mobile calling with the same business identity. | ✓ Supported Mobile business calling. 5.0 / 5.0 pointsEvidence ↗ |
Core workflowOpening-hours and call routing5.0 points availableAsk in the demoRoute calls differently inside and outside business hours. | ✓ Supported Forwarding and call routing. 5.0 / 5.0 pointsEvidence ↗ |
Core workflowAuto-attendant menus5.0 points availableAsk in the demoBuild a caller menu and test each branch. | ✓ Supported Multi-level auto-attendant. 5.0 / 5.0 pointsEvidence ↗ |
Core workflowCall queues or ring groups5.0 points availableAsk in the demoCall a busy team and inspect queuing or overflow behaviour. | ✓ Supported Ring groups and queues. 5.0 / 5.0 pointsEvidence ↗ |
Core workflowBusiness voicemail5.0 points availableAsk in the demoLeave a message and retrieve it as the intended user. | ✓ Supported Business voicemail. 5.0 / 5.0 pointsEvidence ↗ |
Core workflowCalling analytics5.0 points availableAsk in the demoReport call volumes and missed calls for a team. | ✓ Supported Calling analytics. 5.0 / 5.0 pointsEvidence ↗ |
Workflow depthExisting-number porting5.0 points availableAsk in the demoShow the documented UK porting process and required information. | ✓ Supported Number porting documented; confirm UK number eligibility. 5.0 / 5.0 pointsEvidence ↗ |
Workflow depthCall recording5.0 points availableAsk in the demoRecord a permitted call and retrieve it with an authorised account. | ✓ Supported Recording capabilities. 5.0 / 5.0 pointsEvidence ↗ |
Workflow depthCRM-connected calling5.0 points availableAsk in the demoMatch a caller to a CRM record and log the call. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthMulti-site administration5.0 points availableAsk in the demoManage a second location with separate users and routing. | ✓ Supported Multi-site administration. 5.0 / 5.0 pointsEvidence ↗ |
Workflow depthAdministrative role controls5.0 points availableAsk in the demoGive a local administrator limited rights and test their access. | ✓ Supported Role-based administration. 5.0 / 5.0 pointsEvidence ↗ |
Workflow depthCall continuity or failover5.0 points availableAsk in the demoMake the primary connection unavailable and demonstrate the fallback route. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthEmergency calling configuration5.0 points availableAsk in the demoInspect emergency-calling location settings for office and remote users. | ✓ Supported Emergency calling settings. 5.0 / 5.0 pointsEvidence ↗ |
Workflow depthLive call supervision5.0 points availableAsk in the demoDemonstrate authorised monitoring, whisper or supervisor intervention. | ✓ Supported Call supervision. 5.0 / 5.0 pointsEvidence ↗ |
Workflow depthMicrosoft Teams voice connection5.0 points availableAsk in the demoShow the documented Teams calling connection and licensing dependency. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthRecording retention controls5.0 points availableAsk in the demoSet a recording retention rule and inspect the deletion or export process. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
AIAI call transcription5.0 points availableAsk in the demoTranscribe a permitted live or recorded call and check its accuracy. | ✓ Supported AI transcription. 5.0 / 5.0 pointsEvidence ↗ |
AIAI caller handling5.0 points availableAsk in the demoHave an AI voice agent handle an enquiry and hand over to a person. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
AIAI call insights or coaching5.0 points availableAsk in the demoInspect an AI-generated call insight and trace it to the conversation. | ✓ Supported Conversation IQ insights. 5.0 / 5.0 pointsEvidence ↗ |
“Not verified” means the recorded evidence does not settle this specific check. It does not mean the feature is absent. Read the scoring method.