Fresha
UK SOFTWARE PROFILE
Fresha
Booking and business management for beauty and wellness, combining staff calendars, client records and payments.
One product. Different jobs.
Each score uses that category's criteria. Compare products within a category, rather than comparing scores across unrelated tasks.
Pricing & practicalities
Model your total cost ↗Published starting point
Appointment and booking software
Request pricingConfirm proposed plan · Organisation-specific quote · quote billing
VAT basis not stated
Current product material describes subscriptions and additional payment or marketing charges; no verified numeric UK rate captured.
Check current price ↗Consider before choosing
- Core subscriptions, payment fees and marketing charges should be quoted separately.
- Do not rely on historic claims that the entire platform is free.
Connected workflows
- Payments
- Online booking channels
Confirm the integration's direction, permissions, plan and sync behaviour with the supplier.
BEHIND THE AI CLAIM
AI capabilities
Category-specific AI behaviour was not verified in the reviewed official material.
Documented capabilities
Plans, limits & questions
- Confirm current availability, plan eligibility, usage allowances and data controls.
Feature-by-feature evidence
Appointment and booking software — 20 scored checks
| Capability & demo question | Fresha45–100/100 documented fit |
|---|---|
Core workflowOnline appointment booking5.0 points availableAsk in the demoBook an available appointment from the customer-facing page. | ✓ Supported Online appointment booking. 5.0 / 5.0 pointsEvidence ↗ |
Core workflowStaff or host calendars5.0 points availableAsk in the demoSet availability for two staff members or hosts and inspect available slots. | ✓ Supported Staff calendars. 5.0 / 5.0 pointsEvidence ↗ |
Core workflowBooking confirmations and reminders5.0 points availableAsk in the demoBook a session and inspect the confirmation and scheduled reminder. | ✓ Supported Email and SMS reminders. 5.0 / 5.0 pointsEvidence ↗ |
Core workflowCustomer rescheduling or cancellation5.0 points availableAsk in the demoChange an appointment through the customer-facing route. | ✓ Supported Online appointment changes. 5.0 / 5.0 pointsEvidence ↗ |
Core workflowClient information and history5.0 points availableAsk in the demoOpen a client record and inspect previous appointments. | ✓ Supported Client history and preferences. 5.0 / 5.0 pointsEvidence ↗ |
Core workflowAppointment payments5.0 points availableAsk in the demoCollect a payment associated with a booking and locate its record. | ✓ Supported Integrated appointment payments. 5.0 / 5.0 pointsEvidence ↗ |
Core workflowBooking or business reporting5.0 points availableAsk in the demoReport appointment activity for a selected period. | ✓ Supported Business reporting. 5.0 / 5.0 pointsEvidence ↗ |
Workflow depthDeposits and cancellation charges5.0 points availableAsk in the demoApply a deposit or cancellation policy and inspect the payment outcome. | ✓ Supported Deposits and cancellation policies. 5.0 / 5.0 pointsEvidence ↗ |
Workflow depthStaff-specific service pricing5.0 points availableAsk in the demoOffer the same service at different prices for different staff. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthShared room or equipment constraints5.0 points availableAsk in the demoAttempt two bookings that need the same room or piece of equipment. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthAppointment waiting list5.0 points availableAsk in the demoFill a newly opened slot from a waiting list. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthMultiple booking locations5.0 points availableAsk in the demoChoose a location and inspect its available services and staff. | ✓ Supported Multiple business locations. 5.0 / 5.0 pointsEvidence ↗ |
Workflow depthPackages or gift vouchers5.0 points availableAsk in the demoRedeem a package credit or gift voucher against an appointment. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthManager and staff permissions5.0 points availableAsk in the demoRestrict a staff member's access to payments or another staff calendar. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthPre-appointment forms5.0 points availableAsk in the demoCollect a form before an appointment and attach it to the right client. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthCalendar, CRM or payment connections5.0 points availableAsk in the demoDemonstrate a documented connection used in the booking workflow. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthCustomer or appointment export5.0 points availableAsk in the demoExport the business's appointment or client records in a reusable format. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
AIAI scheduling assistance5.0 points availableAsk in the demoAsk an AI assistant to arrange or change a booking and review the action. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
AIAI customer communication drafting5.0 points availableAsk in the demoGenerate and approve a relevant booking follow-up message. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
AIAI booking or demand insights5.0 points availableAsk in the demoInspect an AI insight about appointment demand or outcomes. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
“Not verified” means the recorded evidence does not settle this specific check. It does not mean the feature is absent. Read the scoring method.