RingCentral RingEX
UK SOFTWARE PROFILE
RingCentral RingEX
UK cloud communications with configurable calling, integrations and AI-assisted conversations.
One product. Different jobs.
Each score uses that category's criteria. Compare products within a category, rather than comparing scores across unrelated tasks.
Pricing & practicalities
Model your total cost ↗Published starting point
Cloud phone systems
Request pricingConfirm proposed plan · Organisation-specific quote · quote billing
VAT basis not stated
No verified numeric UK rate captured; request the full proposed configuration and billing terms.
Check current price ↗Consider before choosing
- AI receptionist and conversation intelligence may be separate purchases.
- AI notes usage above the stated 500 minutes per user/month may be managed.
Connected workflows
- Salesforce
- Microsoft Teams
- Zendesk
Confirm the integration's direction, permissions, plan and sync behaviour with the supplier.
BEHIND THE AI CLAIM
AI capabilities
AI assistance covers transcription, notes and conversation insights; receptionist options add caller handling.
Documented capabilities
- Call transcription and notes
- AI receptionist
- Conversation insights
Plans, limits & questions
- Confirm separate products and allowances; notes above 500 minutes/user/month may be subject to management.
Feature-by-feature evidence
Cloud phone systems — 20 scored checks
| Capability & demo question | RingCentral RingEX55–100/100 documented fit |
|---|---|
Core workflowDocumented UK business calling5.0 points availableAsk in the demoPlace and receive a UK business call using the proposed service. | ✓ Supported UK business calling offering. 5.0 / 5.0 pointsEvidence ↗ |
Core workflowDesktop and mobile calling5.0 points availableAsk in the demoMove between desktop and mobile calling with the same business identity. | ✓ Supported Desktop and mobile calling. 5.0 / 5.0 pointsEvidence ↗ |
Core workflowOpening-hours and call routing5.0 points availableAsk in the demoRoute calls differently inside and outside business hours. | ✓ Supported Business hours and routing rules. 5.0 / 5.0 pointsEvidence ↗ |
Core workflowAuto-attendant menus5.0 points availableAsk in the demoBuild a caller menu and test each branch. | ✓ Supported Auto-attendant menus and greetings. 5.0 / 5.0 pointsEvidence ↗ |
Core workflowCall queues or ring groups5.0 points availableAsk in the demoCall a busy team and inspect queuing or overflow behaviour. | ✓ Supported Configurable rotating, simultaneous or sequential queue distribution. 5.0 / 5.0 pointsEvidence ↗ |
Core workflowBusiness voicemail5.0 points availableAsk in the demoLeave a message and retrieve it as the intended user. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Core workflowCalling analytics5.0 points availableAsk in the demoReport call volumes and missed calls for a team. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthExisting-number porting5.0 points availableAsk in the demoShow the documented UK porting process and required information. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthCall recording5.0 points availableAsk in the demoRecord a permitted call and retrieve it with an authorised account. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthCRM-connected calling5.0 points availableAsk in the demoMatch a caller to a CRM record and log the call. | ✓ Supported CRM-connected communications. 5.0 / 5.0 pointsEvidence ↗ |
Workflow depthMulti-site administration5.0 points availableAsk in the demoManage a second location with separate users and routing. | ✓ Supported Central location and user administration. 5.0 / 5.0 pointsEvidence ↗ |
Workflow depthAdministrative role controls5.0 points availableAsk in the demoGive a local administrator limited rights and test their access. | ✓ Supported User and administrator permissions. 5.0 / 5.0 pointsEvidence ↗ |
Workflow depthCall continuity or failover5.0 points availableAsk in the demoMake the primary connection unavailable and demonstrate the fallback route. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthEmergency calling configuration5.0 points availableAsk in the demoInspect emergency-calling location settings for office and remote users. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthLive call supervision5.0 points availableAsk in the demoDemonstrate authorised monitoring, whisper or supervisor intervention. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthMicrosoft Teams voice connection5.0 points availableAsk in the demoShow the documented Teams calling connection and licensing dependency. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthRecording retention controls5.0 points availableAsk in the demoSet a recording retention rule and inspect the deletion or export process. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
AIAI call transcription5.0 points availableAsk in the demoTranscribe a permitted live or recorded call and check its accuracy. | ✓ Supported AI call transcription. 5.0 / 5.0 pointsEvidence ↗ |
AIAI caller handling5.0 points availableAsk in the demoHave an AI voice agent handle an enquiry and hand over to a person. | ✓ Supported AI Receptionist is an additional offering. 5.0 / 5.0 pointsEvidence ↗ |
AIAI call insights or coaching5.0 points availableAsk in the demoInspect an AI-generated call insight and trace it to the conversation. | ✓ Supported Conversation intelligence options. 5.0 / 5.0 pointsEvidence ↗ |
“Not verified” means the recorded evidence does not settle this specific check. It does not mean the feature is absent. Read the scoring method.