Timely
UK SOFTWARE PROFILE
Timely
Salon and service-business booking with client records, packages and integrated payment workflows.
One product. Different jobs.
Each score uses that category's criteria. Compare products within a category, rather than comparing scores across unrelated tasks.
Pricing & practicalities
Model your total cost ↗Published starting point
Appointment and booking software
Request pricingConfirm proposed plan · Organisation-specific quote · quote billing
VAT basis not stated
Confirm the current UK Build, Elevate or Innovate price, VAT and payment fees; captured USD pricing was not converted.
Check current price ↗Consider before choosing
- The public pricing page rendered inconsistently; no numeric UK rate is asserted.
- TimelyPay booking requires client SMS verification and account sign-in.
Connected workflows
- TimelyPay
- Stripe
- PayPal
- Square
- Zettle
Confirm the integration's direction, permissions, plan and sync behaviour with the supplier.
BEHIND THE AI CLAIM
AI capabilities
Category-specific AI behaviour was not verified in the reviewed official material.
Documented capabilities
Plans, limits & questions
- Confirm current availability, plan eligibility, usage allowances and data controls.
Feature-by-feature evidence
Appointment and booking software — 20 scored checks
| Capability & demo question | Timely60–100/100 documented fit |
|---|---|
Core workflowOnline appointment booking5.0 points availableAsk in the demoBook an available appointment from the customer-facing page. | ✓ Supported Online service, staff and slot selection. 5.0 / 5.0 pointsEvidence ↗ |
Core workflowStaff or host calendars5.0 points availableAsk in the demoSet availability for two staff members or hosts and inspect available slots. | ✓ Supported Staff availability in booking flow. 5.0 / 5.0 pointsEvidence ↗ |
Core workflowBooking confirmations and reminders5.0 points availableAsk in the demoBook a session and inspect the confirmation and scheduled reminder. | ✓ Supported Email and SMS confirmations listed. 5.0 / 5.0 pointsEvidence ↗ |
Core workflowCustomer rescheduling or cancellation5.0 points availableAsk in the demoChange an appointment through the customer-facing route. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Core workflowClient information and history5.0 points availableAsk in the demoOpen a client record and inspect previous appointments. | ✓ Supported Client profiles and history. 5.0 / 5.0 pointsEvidence ↗ |
Core workflowAppointment payments5.0 points availableAsk in the demoCollect a payment associated with a booking and locate its record. | ✓ Supported Online and in-person TimelyPay. 5.0 / 5.0 pointsEvidence ↗ |
Core workflowBooking or business reporting5.0 points availableAsk in the demoReport appointment activity for a selected period. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthDeposits and cancellation charges5.0 points availableAsk in the demoApply a deposit or cancellation policy and inspect the payment outcome. | ✓ Supported Deposits and cancellation charges. 5.0 / 5.0 pointsEvidence ↗ |
Workflow depthStaff-specific service pricing5.0 points availableAsk in the demoOffer the same service at different prices for different staff. | ✓ Supported Tiered prices by staff experience. 5.0 / 5.0 pointsEvidence ↗ |
Workflow depthShared room or equipment constraints5.0 points availableAsk in the demoAttempt two bookings that need the same room or piece of equipment. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthAppointment waiting list5.0 points availableAsk in the demoFill a newly opened slot from a waiting list. | ✓ Supported Waiting lists on Elevate. 5.0 / 5.0 pointsEvidence ↗ |
Workflow depthMultiple booking locations5.0 points availableAsk in the demoChoose a location and inspect its available services and staff. | ✓ Supported Location selection during booking. 5.0 / 5.0 pointsEvidence ↗ |
Workflow depthPackages or gift vouchers5.0 points availableAsk in the demoRedeem a package credit or gift voucher against an appointment. | ✓ Supported Packages and gift vouchers. 5.0 / 5.0 pointsEvidence ↗ |
Workflow depthManager and staff permissions5.0 points availableAsk in the demoRestrict a staff member's access to payments or another staff calendar. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthPre-appointment forms5.0 points availableAsk in the demoCollect a form before an appointment and attach it to the right client. | ✓ Supported Client forms on higher plans. 5.0 / 5.0 pointsEvidence ↗ |
Workflow depthCalendar, CRM or payment connections5.0 points availableAsk in the demoDemonstrate a documented connection used in the booking workflow. | ✓ Supported Payment provider connections. 5.0 / 5.0 pointsEvidence ↗ |
Workflow depthCustomer or appointment export5.0 points availableAsk in the demoExport the business's appointment or client records in a reusable format. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
AIAI scheduling assistance5.0 points availableAsk in the demoAsk an AI assistant to arrange or change a booking and review the action. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
AIAI customer communication drafting5.0 points availableAsk in the demoGenerate and approve a relevant booking follow-up message. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
AIAI booking or demand insights5.0 points availableAsk in the demoInspect an AI insight about appointment demand or outcomes. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
“Not verified” means the recorded evidence does not settle this specific check. It does not mean the feature is absent. Read the scoring method.