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UK SOFTWARE PROFILE

Dotdigital

A UK-rooted customer marketing platform connecting customer data with email, SMS, WhatsApp and commerce journeys.

Evidence checked 15 Oct 2026 · Product-level research, not a hands-on review

Compare Dotdigital ↗Visit supplier ↗

One product. Different jobs.

Each score uses that category's criteria. Compare products within a category, rather than comparing scores across unrelated tasks.

Pricing & practicalities

Model your total cost ↗

Published starting point

Email marketing

Request pricing

Custom proposal · platform plus channel usage · quote billing
VAT basis not stated

The reviewed site routes buyers to a proposal. SMS and WhatsApp use channel-specific rate cards.

Check current price ↗

Marketing automation

Request pricing

Custom proposal · platform plus channel usage · quote billing
VAT basis not stated

The reviewed site routes buyers to a proposal. SMS and WhatsApp use channel-specific rate cards.

Check current price ↗

SMS marketing

Request pricing

Custom proposal · platform plus channel usage · quote billing
VAT basis not stated

The reviewed site routes buyers to a proposal. SMS and WhatsApp use channel-specific rate cards.

Check current price ↗

WhatsApp Business platforms

Request pricing

Custom proposal · platform plus channel usage · quote billing
VAT basis not stated

The reviewed site routes buyers to a proposal. SMS and WhatsApp use channel-specific rate cards.

Check current price ↗

Ecommerce marketing

Request pricing

Custom proposal · platform plus channel usage · quote billing
VAT basis not stated

The reviewed site routes buyers to a proposal. SMS and WhatsApp use channel-specific rate cards.

Check current price ↗

Consider before choosing

  • Request a scoped proposal rather than assuming a low-cost newsletter plan.
  • Messaging usage and number costs sit alongside platform scope.
  • Validate advanced permissions and journey exit rules in the proposed package.

Connected workflows

  • Shopify
  • Adobe Commerce
  • Salesforce
  • Microsoft Dynamics
  • BigCommerce

Confirm the integration's direction, permissions, plan and sync behaviour with the supplier.

BEHIND THE AI CLAIM

AI capabilities

Dedicated content and segmentation agents help marketers build messages and audiences; MCP connects compatible assistants to platform data.

Documented capabilities

  • Natural-language segment creation
  • On-brand message generation
  • MCP campaign-data access

Plans, limits & questions

  • Confirm enabled agents and usage in the proposal.
  • Predictive behaviour and generative assistance are separate capabilities.
AI evidence ↗

Feature-by-feature evidence

Email marketing — 20 scored checks

Inside the feature comparison

✓ Supported · ◐ Limited · − Not supported · ? Not verified

Email marketing: feature evidence and contribution to the score
Capability & demo questionDotdigital40–100/100 documented fit
Core workflowReusable email design7.0 points available
Ask in the demo

Build a branded newsletter and reuse a content block.

✓ Supported

Drag-and-drop campaigns and templates are documented.

7.0 / 7.0 pointsEvidence ↗
Core workflowDynamic behavioural segments7.0 points available
Ask in the demo

Build a group that clicked a named email within 30 days but has not purchased; show it updates.

? Not verified

Behaviour and order segmentation is documented; the precise rolling exclusion demo needs confirmation.

0.0–7.0 / 7.0 pointsEvidence ↗
Core workflowTriggered welcome sequence7.0 points available
Ask in the demo

Subscribe a test contact and start a timed welcome sequence.

✓ Supported

Welcome journeys are provided.

7.0 / 7.0 pointsEvidence ↗
Core workflowContact-level campaign results7.0 points available
Ask in the demo

Identify who clicked, bounced or unsubscribed, rather than only a campaign total.

? Not verified

Campaign reporting is documented; exact recipient-event export needs validation.

0.0–7.0 / 7.0 pointsEvidence ↗
Core workflowUnsubscribe and suppression handling7.0 points available
Ask in the demo

Unsubscribe a test contact and show they cannot receive the next marketing send.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–7.0 / 7.0 points
Workflow depthCustom sending-domain authentication4.0 points available
Ask in the demo

Show how a customer-owned sending domain is authenticated.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–4.0 / 4.0 points
Workflow depthA/B campaign tests4.0 points available
Ask in the demo

Compare two subject lines with a defined winning measure.

✓ Supported

Subject-line and content testing are documented.

4.0 / 4.0 pointsEvidence ↗
Workflow depthConditional content blocks4.0 points available
Ask in the demo

Show different offers within the same campaign based on a contact field.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–4.0 / 4.0 points
Workflow depthClick and purchase branches4.0 points available
Ask in the demo

Wait two days and send different follow-ups to clickers and purchasers.

✓ Supported

Decision nodes can wait for engagement then branch by click or purchase conditions.

4.0 / 4.0 pointsEvidence ↗
Workflow depthTopic-level preferences4.0 points available
Ask in the demo

Let a contact stop one topic while retaining another.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–4.0 / 4.0 points
Workflow depthControlled imports4.0 points available
Ask in the demo

Import an existing list with custom fields and identify duplicate records.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–4.0 / 4.0 points
Workflow depthAPI access to reporting4.0 points available
Ask in the demo

Retrieve campaign results or recipient events through an API.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–4.0 / 4.0 points
Workflow depthOrder or product data in emails4.0 points available
Ask in the demo

Insert a relevant product or order detail from a connected store.

✓ Supported

Customer order and behavioural data support personalisation.

4.0 / 4.0 pointsEvidence ↗
Workflow depthRe-entry and exit rules4.0 points available
Ask in the demo

Stop a sequence after conversion and define if a contact may re-enter.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–4.0 / 4.0 points
Workflow depthSending permissions4.0 points available
Ask in the demo

Separate the person drafting a campaign from someone allowed to send it.

✓ Supported

Require a different authorised user to approve an email campaign before sending.

4.0 / 4.0 pointsEvidence ↗
Workflow depthPreview and test-send workflow5.0 points available
Ask in the demo

Review desktop and mobile rendering and send a test before publication.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–5.0 / 5.0 points
Workflow depthPortable contacts and events5.0 points available
Ask in the demo

Export a segment and its relevant engagement records in a usable format.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–5.0 / 5.0 points
AIEditable AI campaign content5.0 points available
Ask in the demo

Generate a subject or email from a brief, then edit it before sending.

✓ Supported

Content Agent creates channel-specific messaging.

5.0 / 5.0 pointsEvidence ↗
AIBehaviour-based send-time optimisation5.0 points available
Ask in the demo

Show how historic engagement changes an individual contact's send time.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–5.0 / 5.0 points
AIAI audience or campaign analysis5.0 points available
Ask in the demo

Create an audience or explain campaign performance through a natural-language prompt.

✓ Supported

Segment Agent builds audiences from natural-language requests.

5.0 / 5.0 pointsEvidence ↗

“Not verified” means the recorded evidence does not settle this specific check. It does not mean the feature is absent. Read the scoring method.

Marketing automation — 20 scored checks

Inside the feature comparison

✓ Supported · ◐ Limited · − Not supported · ? Not verified

Marketing automation: feature evidence and contribution to the score
Capability & demo questionDotdigital48–100/100 documented fit
Core workflowEvent-triggered entry7.0 points available
Ask in the demo

Enter a journey when a form, purchase or named event occurs.

✓ Supported

Customer events trigger marketing messages.

7.0 / 7.0 pointsEvidence ↗
Core workflowConditional journey branches7.0 points available
Ask in the demo

Route contacts differently according to behaviour and profile data.

✓ Supported

Branch on campaign engagement, customer fields, purchases, segments or preferences.

7.0 / 7.0 pointsEvidence ↗
Core workflowTimed waits7.0 points available
Ask in the demo

Pause a journey for a defined period before the next action.

✓ Supported

Program delay nodes control when contacts proceed to the next action.

7.0 / 7.0 pointsEvidence ↗
Core workflowMultiple messaging channels7.0 points available
Ask in the demo

Send email and another channel within one coordinated journey.

✓ Supported

Email, SMS, WhatsApp and web are coordinated.

7.0 / 7.0 pointsEvidence ↗
Core workflowJourney performance reporting7.0 points available
Ask in the demo

See how many contacts reached each step and where they stopped.

✓ Supported

Programme analytics expose progression at individual nodes.

7.0 / 7.0 pointsEvidence ↗
Workflow depthConversion exit rules4.0 points available
Ask in the demo

Remove a contact from a sales reminder after purchase.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–4.0 / 4.0 points
Workflow depthRe-entry control4.0 points available
Ask in the demo

Set whether and when a contact can repeat the same journey.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–4.0 / 4.0 points
Workflow depthContinuously updated audiences4.0 points available
Ask in the demo

Change a contact's eligibility when their behaviour changes.

✓ Supported

Segment conditions combine engagement, order data, exclusions and AND/OR logic.

4.0 / 4.0 pointsEvidence ↗
Workflow depthLead or engagement scoring4.0 points available
Ask in the demo

Increase and decrease a score based on different actions.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–4.0 / 4.0 points
Workflow depthCRM handover4.0 points available
Ask in the demo

Assign a qualified lead and preserve the triggering context.

? Not verified

CRM integrations are documented; assignment and context mapping need validation.

0.0–4.0 / 4.0 pointsEvidence ↗
Workflow depthExternal actions and webhooks4.0 points available
Ask in the demo

Trigger an external system and show the event payload.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–4.0 / 4.0 points
Workflow depthRandomised journey split4.0 points available
Ask in the demo

Test two paths and compare the chosen outcome.

✓ Supported

Automated marketing supports campaign experiments.

4.0 / 4.0 pointsEvidence ↗
Workflow depthControlled send windows4.0 points available
Ask in the demo

Hold messages outside selected days or time windows.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–4.0 / 4.0 points
Workflow depthChannel consent enforcement4.0 points available
Ask in the demo

Block one channel after permission changes while preserving allowed actions.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–4.0 / 4.0 points
Workflow depthContact-frequency controls4.0 points available
Ask in the demo

Show how overlapping journeys avoid excessive messages.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–4.0 / 4.0 points
Workflow depthTest and execution history5.0 points available
Ask in the demo

Run a test contact and inspect the sequence of steps taken.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–5.0 / 5.0 points
Workflow depthJourney editing permissions5.0 points available
Ask in the demo

Restrict who can alter or activate a live journey.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–5.0 / 5.0 points
AIAI-assisted journey drafting5.0 points available
Ask in the demo

Describe a journey and inspect the generated steps before activation.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–5.0 / 5.0 points
AIPredictive timing or audience decisions5.0 points available
Ask in the demo

Demonstrate a predictive recommendation based on engagement or purchase data.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–5.0 / 5.0 points
AIAI-assisted performance analysis5.0 points available
Ask in the demo

Ask which journey step needs attention and inspect the supporting data.

✓ Supported

MCP enables questions against campaign data.

5.0 / 5.0 pointsEvidence ↗

“Not verified” means the recorded evidence does not settle this specific check. It does not mean the feature is absent. Read the scoring method.

SMS marketing — 20 scored checks

Inside the feature comparison

✓ Supported · ◐ Limited · − Not supported · ? Not verified

SMS marketing: feature evidence and contribution to the score
Capability & demo questionDotdigital36–100/100 documented fit
Core workflowBulk campaign sending7.0 points available
Ask in the demo

Send a scheduled campaign to a selected contact group.

✓ Supported

Targeted SMS campaign creation is documented.

7.0 / 7.0 pointsEvidence ↗
Core workflowPersonalised message fields7.0 points available
Ask in the demo

Preview personalised content for several contacts before sending.

✓ Supported

Customer data personalises SMS campaigns.

7.0 / 7.0 pointsEvidence ↗
Core workflowDelivery-status reporting7.0 points available
Ask in the demo

Inspect delivered and failed message statuses for individual recipients.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–7.0 / 7.0 points
Core workflowTwo-way SMS handling7.0 points available
Ask in the demo

Receive a customer reply and show where staff respond.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–7.0 / 7.0 points
Core workflowOperational opt-out suppression7.0 points available
Ask in the demo

Send an opt-out reply and show the next campaign excludes the number.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–7.0 / 7.0 points
Workflow depthDocumented UK sender options4.0 points available
Ask in the demo

Show the UK number or sender ID options available on the proposed contract.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–4.0 / 4.0 points
Workflow depthTargeted audience selection4.0 points available
Ask in the demo

Select customers using attributes or connected events.

✓ Supported

SMS audiences use profile and behavioural data.

4.0 / 4.0 pointsEvidence ↗
Workflow depthScheduling and time controls4.0 points available
Ask in the demo

Schedule a send and cancel it before dispatch.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–4.0 / 4.0 points
Workflow depthEncoding and segment costs4.0 points available
Ask in the demo

Preview the charge when a long message or emoji changes the number of segments.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–4.0 / 4.0 points
Workflow depthTracked message links4.0 points available
Ask in the demo

Show recipient-level link clicks without claiming SMS-open tracking.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–4.0 / 4.0 points
Workflow depthProgrammatic sending4.0 points available
Ask in the demo

Send a message from an API and retrieve the result.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–4.0 / 4.0 points
Workflow depthDelivery and reply webhooks4.0 points available
Ask in the demo

Receive asynchronous status or inbound-reply events in another system.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–4.0 / 4.0 points
Workflow depthEvent-based SMS journeys4.0 points available
Ask in the demo

Trigger a reminder or recovery message from customer activity.

✓ Supported

SMS can be triggered within customer journeys.

4.0 / 4.0 pointsEvidence ↗
Workflow depthShared reply ownership4.0 points available
Ask in the demo

Assign an incoming reply to the right colleague.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–4.0 / 4.0 points
Workflow depthSpend visibility or limits4.0 points available
Ask in the demo

Show usage charges and the account's available credit or spend control.

✓ Supported

PAYG rate cards, usage and spend alerts are documented.

4.0 / 4.0 pointsEvidence ↗
Workflow depthMessaging permissions5.0 points available
Ask in the demo

Restrict campaign sending or access to sensitive contact lists.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–5.0 / 5.0 points
Workflow depthRecipient-level export5.0 points available
Ask in the demo

Export campaign recipients with statuses and timestamps.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–5.0 / 5.0 points
AIAI-assisted SMS drafting5.0 points available
Ask in the demo

Draft and edit a concise message for a named audience.

✓ Supported

Content Agent generates messaging for channels including SMS.

5.0 / 5.0 pointsEvidence ↗
AIAI-assisted audience selection5.0 points available
Ask in the demo

Build or recommend an SMS audience using customer data.

✓ Supported

Segment Agent builds cross-channel audiences.

5.0 / 5.0 pointsEvidence ↗
AIAI messaging insight5.0 points available
Ask in the demo

Ask the system to interpret campaign results or suggest a next step.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–5.0 / 5.0 points

“Not verified” means the recorded evidence does not settle this specific check. It does not mean the feature is absent. Read the scoring method.

WhatsApp Business platforms — 20 scored checks

Inside the feature comparison

✓ Supported · ◐ Limited · − Not supported · ? Not verified

WhatsApp Business platforms: feature evidence and contribution to the score
Capability & demo questionDotdigital16–100/100 documented fit
Core workflowBusiness account onboarding7.0 points available
Ask in the demo

Show how the business account and number are connected.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–7.0 / 7.0 points
Core workflowApproved-template management7.0 points available
Ask in the demo

Create or select a template and show its approval state.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–7.0 / 7.0 points
Core workflowTargeted broadcasts7.0 points available
Ask in the demo

Send an approved message to a selected audience.

✓ Supported

WhatsApp marketing campaigns are a documented channel.

7.0 / 7.0 pointsEvidence ↗
Core workflowShared conversation inbox7.0 points available
Ask in the demo

Let two staff members see a customer's conversation history.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–7.0 / 7.0 points
Core workflowInteractive and rich messages7.0 points available
Ask in the demo

Send media and response buttons in an eligible template.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–7.0 / 7.0 points
Workflow depthAssignment and conversation status4.0 points available
Ask in the demo

Assign a conversation, tag it and close it without losing history.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–4.0 / 4.0 points
Workflow depthEvent-based messaging4.0 points available
Ask in the demo

Trigger a WhatsApp message after an enquiry or purchase event.

✓ Supported

WhatsApp participates in customer journeys.

4.0 / 4.0 pointsEvidence ↗
Workflow depthConditional workflow paths4.0 points available
Ask in the demo

Route different incoming requests to separate workflows.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–4.0 / 4.0 points
Workflow depthService-window handling4.0 points available
Ask in the demo

Show what staff can send when the customer-service window has expired.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–4.0 / 4.0 points
Workflow depthChannel consent and suppression4.0 points available
Ask in the demo

Record WhatsApp permission and prevent a later broadcast after withdrawal.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–4.0 / 4.0 points
Workflow depthCRM context or synchronisation4.0 points available
Ask in the demo

Show customer or order details alongside a conversation.

? Not verified

Unified customer data is documented; the live inbox context needs a demo.

0.0–4.0 / 4.0 pointsEvidence ↗
Workflow depthMessage or conversation API4.0 points available
Ask in the demo

Send or retrieve messages programmatically.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–4.0 / 4.0 points
Workflow depthMessage-status webhooks4.0 points available
Ask in the demo

Deliver a message or reply event to another system.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–4.0 / 4.0 points
Workflow depthAutomation-to-human handover4.0 points available
Ask in the demo

Move a conversation to a person with the previous context.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–4.0 / 4.0 points
Workflow depthDelivery and conversation reporting4.0 points available
Ask in the demo

Separate failed delivery, responses and team response times.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–4.0 / 4.0 points
Workflow depthTeam access controls5.0 points available
Ask in the demo

Restrict agent access to another team's conversations.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–5.0 / 5.0 points
Workflow depthConversation or event export5.0 points available
Ask in the demo

Export a customer's relevant conversation records.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–5.0 / 5.0 points
AIAI-assisted message writing5.0 points available
Ask in the demo

Generate an editable WhatsApp template or reply.

✓ Supported

Content Agent generates cross-channel copy.

5.0 / 5.0 pointsEvidence ↗
AIGrounded AI answers5.0 points available
Ask in the demo

Answer a customer question from approved business knowledge.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–5.0 / 5.0 points
AIAI qualification or summarisation5.0 points available
Ask in the demo

Qualify an enquiry or summarise it before a human handover.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–5.0 / 5.0 points

“Not verified” means the recorded evidence does not settle this specific check. It does not mean the feature is absent. Read the scoring method.

Ecommerce marketing — 20 scored checks

Inside the feature comparison

✓ Supported · ◐ Limited · − Not supported · ? Not verified

Ecommerce marketing: feature evidence and contribution to the score
Capability & demo questionDotdigital47–100/100 documented fit
Core workflowStore and order synchronisation7.0 points available
Ask in the demo

Connect a supported store and inspect a customer, order and product record.

? Not verified

Commerce integrations are listed; field-level sync requires testing.

0.0–7.0 / 7.0 pointsEvidence ↗
Core workflowAbandoned-basket recovery7.0 points available
Ask in the demo

Trigger a reminder after a test basket is left incomplete.

✓ Supported

Cart-abandonment journeys are provided.

7.0 / 7.0 pointsEvidence ↗
Core workflowPost-purchase workflows7.0 points available
Ask in the demo

Start a follow-up from a completed order.

✓ Supported

Post-purchase journeys are provided.

7.0 / 7.0 pointsEvidence ↗
Core workflowPurchase-based customer segments7.0 points available
Ask in the demo

Select repeat buyers by spend or purchase history.

✓ Supported

Order and behavioural data drive audiences.

7.0 / 7.0 pointsEvidence ↗
Core workflowAttributed revenue reporting7.0 points available
Ask in the demo

Inspect a campaign's attributed orders and reporting window.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–7.0 / 7.0 points
Workflow depthBrowse-abandonment journeys4.0 points available
Ask in the demo

Trigger a message from viewed products without a basket.

✓ Supported

Browse-abandonment triggers are documented.

4.0 / 4.0 pointsEvidence ↗
Workflow depthUnique discount codes4.0 points available
Ask in the demo

Generate or sync a customer-specific code and show expiry rules.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–4.0 / 4.0 points
Workflow depthProduct recommendation blocks4.0 points available
Ask in the demo

Populate an email with products chosen for that customer.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–4.0 / 4.0 points
Workflow depthBack-in-stock messaging4.0 points available
Ask in the demo

Notify an eligible subscriber when a product becomes available.

✓ Supported

Back-in-stock journeys are documented.

4.0 / 4.0 pointsEvidence ↗
Workflow depthWin-back or replenishment4.0 points available
Ask in the demo

Trigger a message based on time since purchase.

✓ Supported

Replenishment and re-engagement journeys are provided.

4.0 / 4.0 pointsEvidence ↗
Workflow depthPurchase-sensitive reminder suppression4.0 points available
Ask in the demo

Complete the order and verify further basket reminders stop.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–4.0 / 4.0 points
Workflow depthCoordinated email and SMS4.0 points available
Ask in the demo

Run email and SMS steps from the same shopping journey.

✓ Supported

Email and SMS operate across the same lifecycle.

4.0 / 4.0 pointsEvidence ↗
Workflow depthTargeted forms or pop-ups4.0 points available
Ask in the demo

Show different signup offers based on visitor or page conditions.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–4.0 / 4.0 points
Workflow depthJourney or campaign experiments4.0 points available
Ask in the demo

Run a split and compare orders as well as clicks.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–4.0 / 4.0 points
Workflow depthCustomer lifecycle or value analysis4.0 points available
Ask in the demo

Identify high-value and lapsed customer groups from order history.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–4.0 / 4.0 points
Workflow depthOrder and engagement data export5.0 points available
Ask in the demo

Export relevant customer events for independent analysis.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–5.0 / 5.0 points
Workflow depthStore or team access controls5.0 points available
Ask in the demo

Restrict who can change campaigns or access store customer data.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–5.0 / 5.0 points
AIAI-assisted commerce content5.0 points available
Ask in the demo

Draft editable product-focused email or message content.

✓ Supported

Content Agent drafts customer messaging.

5.0 / 5.0 pointsEvidence ↗
AIPredictive customer or product decisions5.0 points available
Ask in the demo

Show churn, next-purchase or product recommendations driven by customer data.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0–5.0 / 5.0 points
AIAI commerce audience or analysis5.0 points available
Ask in the demo

Build an order-based audience or interpret store campaign results in natural language.

✓ Supported

Segment Agent and MCP support audience and data exploration.

5.0 / 5.0 pointsEvidence ↗

“Not verified” means the recorded evidence does not settle this specific check. It does not mean the feature is absent. Read the scoring method.

Follow the evidence

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