ElevenLabs Agents
UK SOFTWARE PROFILE
ElevenLabs Agents
Voice and text agent platform with native Twilio integration, configurable analysis and retention controls.
One product. Different jobs.
Each score uses that category's criteria. Compare products within a category, rather than comparing scores across unrelated tasks.
AI voice agents ↗
54–100/100 documented fit54% evidence coverageCompare in this category ↗Pricing & practicalities
Model your total cost ↗Published starting point
AI agent platforms
Request pricingConfigured usage · conversation duration plus model usage · usage billing
VAT basis not stated
Duration and text interactions are metered; LLM costs pass through separately. Obtain a usage estimate including telephony.
Check current price ↗AI voice agents
Request pricingConfigured usage · conversation duration plus model usage · usage billing
VAT basis not stated
Duration and text interactions are metered; LLM costs pass through separately. Obtain a usage estimate including telephony.
Check current price ↗Consider before choosing
- Verified caller IDs support outbound calls only; inbound calls need provisioned numbers.
- Spoken warm transfer is limited to the native Twilio conference route.
Connected workflows
- Twilio
- SIP trunks
- WebSocket API
- MCP
Confirm the integration's direction, permissions, plan and sync behaviour with the supplier.
BEHIND THE AI CLAIM
AI capabilities
Configurable voice agents combine speech, a selected language model and turn-taking, with automated conversation analysis.
Documented capabilities
- Conversational speech
- Model choice
- Structured call analysis
Plans, limits & questions
- Cost depends on duration, chosen model and telephony.
- Provider-specific transfer differences matter.
Feature-by-feature evidence
AI agent platforms — 20 scored checks
| Capability & demo question | ElevenLabs Agents25–100/100 documented fit |
|---|---|
Core workflowBusiness knowledge grounding7.0 points availableAsk in the demoAnswer a question using an approved document or help article. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–7.0 / 7.0 points |
Core workflowBusiness-system actions7.0 points availableAsk in the demoRetrieve or update a permitted record through an integration. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–7.0 / 7.0 points |
Core workflowMulti-turn task completion7.0 points availableAsk in the demoComplete a request that needs clarification over several turns. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–7.0 / 7.0 points |
Core workflowHuman escalation7.0 points availableAsk in the demoEscalate an unsupported request with its conversation context. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–7.0 / 7.0 points |
Core workflowConversation and action logs7.0 points availableAsk in the demoInspect the agent's messages and the actions it attempted. | ✓ Supported History and analytics expose conversations. 7.0 / 7.0 pointsEvidence ↗ |
Workflow depthKnowledge source management4.0 points availableAsk in the demoAdd, update and remove a source used by the agent. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthRestricted tool permissions4.0 points availableAsk in the demoLimit which systems and actions this agent can use. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthApproval before consequential actions4.0 points availableAsk in the demoRequire a person to approve an action before it executes. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthFailed-tool handling4.0 points availableAsk in the demoSimulate a failed integration and show a useful recovery path. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthCustomer or user authentication4.0 points availableAsk in the demoProtect a private-record lookup from an unauthenticated visitor. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthOperational guardrails4.0 points availableAsk in the demoSet a restricted topic or action and test it. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthMultiple deployment channels4.0 points availableAsk in the demoUse the agent in two supported channels. | ✓ Supported Agents support voice and text deployments. 4.0 / 4.0 pointsEvidence ↗ |
Workflow depthVersions and environments4.0 points availableAsk in the demoTest a change separately before promoting it. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthRepeatable evaluation cases4.0 points availableAsk in the demoRun a saved set of cases after changing the agent. | ✓ Supported Automated tests check agent behaviour. 4.0 / 4.0 pointsEvidence ↗ |
Workflow depthTask-outcome analytics4.0 points availableAsk in the demoReport successful actions, escalations and failed requests separately. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthConversation-data export5.0 points availableAsk in the demoExport relevant logs for independent review. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthUsage and cost visibility5.0 points availableAsk in the demoInspect usage and set or explain the spending limit. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–5.0 / 5.0 points |
AIModel choice or configuration5.0 points availableAsk in the demoShow how model behaviour or choice is configured for the task. | ✓ Supported Choose a model or connect a custom LLM. 5.0 / 5.0 pointsEvidence ↗ |
AINatural-language agent building5.0 points availableAsk in the demoDescribe an agent and inspect the generated configuration. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–5.0 / 5.0 points |
AIAI-assisted quality review5.0 points availableAsk in the demoIdentify weak conversations or score outcomes with configurable criteria. | ✓ Supported Conversation analysis evaluates configured outcomes. 5.0 / 5.0 pointsEvidence ↗ |
“Not verified” means the recorded evidence does not settle this specific check. It does not mean the feature is absent. Read the scoring method.
AI voice agents — 20 scored checks
| Capability & demo question | ElevenLabs Agents54–100/100 documented fit |
|---|---|
Core workflowInbound telephone calls7.0 points availableAsk in the demoCall the proposed number and speak to the agent. | ✓ Supported Purchased Twilio numbers support inbound agent calls. 7.0 / 7.0 pointsEvidence ↗ |
Core workflowEnglish voice conversations7.0 points availableAsk in the demoComplete an unscripted English exchange using the intended voice. | ✓ Supported The UK deployment uses multilingual live voice support. 7.0 / 7.0 pointsEvidence ↗ |
Core workflowBusiness knowledge answers7.0 points availableAsk in the demoAsk a question whose answer appears in an approved business source. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–7.0 / 7.0 points |
Core workflowLive system actions7.0 points availableAsk in the demoCheck availability or retrieve a record during a call. | ✓ Supported The documented deployment queries and updates connected customer systems. 7.0 / 7.0 pointsEvidence ↗ |
Core workflowHuman call transfer7.0 points availableAsk in the demoAsk for a person and complete the transfer. | ✓ Supported Conference, blind and SIP REFER methods are documented. 7.0 / 7.0 pointsEvidence ↗ |
Workflow depthDocumented UK number route4.0 points availableAsk in the demoShow UK number provision or a supported import/trunking route for the deployment. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthInterruption handling4.0 points availableAsk in the demoInterrupt the agent mid-sentence and change the request. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthKeypad or IVR handling4.0 points availableAsk in the demoUse or navigate a keypad-driven step where the workflow needs it. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthTransfer with context4.0 points availableAsk in the demoPass a summary or relevant call data to the receiving person. | ✓ Supported Native Twilio conference transfers can provide a spoken introduction. 4.0 / 4.0 pointsEvidence ↗ |
Workflow depthNo-answer transfer recovery4.0 points availableAsk in the demoMake the destination unavailable and inspect the fallback. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthControlled outbound calling4.0 points availableAsk in the demoInitiate an authorised outbound call and show recipient controls. | ✓ Supported Purchased numbers and verified caller IDs can originate calls. 4.0 / 4.0 pointsEvidence ↗ |
Workflow depthRecordings and transcripts4.0 points availableAsk in the demoLocate a call's recording and readable transcript. | ✓ Supported Conversation history includes transcripts and audio controls. 4.0 / 4.0 pointsEvidence ↗ |
Workflow depthStructured post-call results4.0 points availableAsk in the demoExtract an agreed field or disposition from the call. | ✓ Supported Conversation analysis extracts configured data. 4.0 / 4.0 pointsEvidence ↗ |
Workflow depthPost-call webhooks4.0 points availableAsk in the demoDeliver the call result to a CRM or workflow. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthSafe testing before deployment4.0 points availableAsk in the demoTest a changed agent separately from live traffic. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthRecording and data controls5.0 points availableAsk in the demoShow retention or recording controls for the account. | ✓ Supported Retention policies cover conversations and audio. 5.0 / 5.0 pointsEvidence ↗ |
Workflow depthCapacity and cost controls5.0 points availableAsk in the demoExplain concurrency, queued calls and the full per-call cost. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–5.0 / 5.0 points |
AIVoice and conversational tuning5.0 points availableAsk in the demoConfigure voice or turn-taking behaviour for the use case. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–5.0 / 5.0 points |
AIAI-assisted agent configuration5.0 points availableAsk in the demoDraft or revise the agent from a plain-language instruction. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–5.0 / 5.0 points |
AIAutomated call-quality analysis5.0 points availableAsk in the demoRun configurable evaluation criteria over completed calls. | ✓ Supported Configurable evaluations analyse conversation outcomes. 5.0 / 5.0 pointsEvidence ↗ |
“Not verified” means the recorded evidence does not settle this specific check. It does not mean the feature is absent. Read the scoring method.