๐Ÿ‡ฌ๐Ÿ‡ง UNITED KINGDOM EDITIONUK context. Clear evidence. Better decisions.
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UK SOFTWARE PROFILE

Workbooks

A UK CRM covering sales and service, with optional order processing, contracts and implementation support for more complex business processes.

Evidence checked 15 Oct 2026 ยท Product-level research, not a hands-on review

One product. Different jobs.

Each score uses that category's criteria. Compare products within a category, rather than comparing scores across unrelated tasks.

Pricing & practicalities

Model your total cost โ†—

Published starting point

CRM software

ยฃ32.00

CRM ยท user/month ยท annual billing
VAT basis not stated

CRM is ยฃ32 per user per month on an annual-billed subscription. Pro and Business editions, extensions and consultancy cost more.

Check current price โ†—

Consider before choosing

  • Annual subscription commitments can run one to three years.
  • Extensions and implementation change the total cost.
  • Order processing requires the Business edition.

Connected workflows

  • Microsoft 365
  • Teams
  • Zoom
  • Google Meet
  • RingCentral

Confirm the integration's direction, permissions, plan and sync behaviour with the supplier.

BEHIND THE AI CLAIM

AI capabilities

Workbooks AI uses CRM context for meeting summaries, follow-up drafts, prospect research and sales coaching.

Documented capabilities

  • Meeting transcription and summaries
  • Contextual email drafting
  • Opportunity hygiene recommendations
  • Prospect research and next-step coaching

Plans, limits & questions

  • Confirm AI entitlements and processing terms in the quote.
  • Recommendations require staff review.
AI evidence โ†—

Feature-by-feature evidence

CRM software โ€” 20 scored checks

Inside the feature comparison

โœ“ Supported ยท โ— Limited ยท โˆ’ Not supported ยท ? Not verified

CRM software: feature evidence and contribution to the score
Capability & demo questionWorkbooks52โ€“100/100 documented fit
Core workflowContacts linked to organisations7.0 points available
Ask in the demo

Create a person, link them to an organisation and show their shared activity history.

โœ“ Supported

Account and contact management is included.

7.0 / 7.0 pointsEvidence โ†—
Core workflowCustom sales pipelines7.0 points available
Ask in the demo

Create stages with probabilities and move a deal through them.

โœ“ Supported

Opportunity and pipeline management is included.

7.0 / 7.0 pointsEvidence โ†—
Core workflowTwo-way email history7.0 points available
Ask in the demo

Send and receive an email and show both against the correct contact.

โœ“ Supported

Exchange integration synchronises email and related activity.

7.0 / 7.0 pointsEvidence โ†—
Core workflowOwned follow-up tasks7.0 points available
Ask in the demo

Assign a dated follow-up to another seller and show their overdue queue.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0โ€“7.0 / 7.0 points
Core workflowPipeline and activity reporting7.0 points available
Ask in the demo

Filter open pipeline by owner and expected closing month.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0โ€“7.0 / 7.0 points
Workflow depthDuplicate merge4.0 points available
Ask in the demo

Import a duplicate and merge it without discarding useful history.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0โ€“4.0 / 4.0 points
Workflow depthRequired stage-specific fields4.0 points available
Ask in the demo

Prevent a deal entering proposal stage until required information is entered.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0โ€“4.0 / 4.0 points
Workflow depthRule-based lead assignment4.0 points available
Ask in the demo

Route two enquiries to different owners based on territory or value.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0โ€“4.0 / 4.0 points
Workflow depthConditional follow-up automation4.0 points available
Ask in the demo

Start a sequence and show what changes when the prospect replies.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0โ€“4.0 / 4.0 points
Workflow depthForecast and recurring revenue4.0 points available
Ask in the demo

Separate one-off and recurring revenue in a forecast.

? Not verified

Forecasting is documented; recurring-revenue model needs a demo.

0.0โ€“4.0 / 4.0 pointsEvidence โ†—
Workflow depthTracked quotations4.0 points available
Ask in the demo

Produce a quotation from deal products and retain the sent version.

โœ“ Supported

CRM edition supports quotations.

4.0 / 4.0 pointsEvidence โ†—
Workflow depthRecord visibility permissions4.0 points available
Ask in the demo

Show what a salesperson can and cannot see in another team's accounts.

โœ“ Supported

Advanced Security adds configurable access and single sign-on.

4.0 / 4.0 pointsEvidence โ†—
Workflow depthField change history4.0 points available
Ask in the demo

Find who changed an opportunity amount and when.

โœ“ Supported

Audit Trail records who changed a value and when; extension charge applies.

4.0 / 4.0 pointsEvidence โ†—
Workflow depthCustom related records4.0 points available
Ask in the demo

Link a custom asset or contract record to a customer.

โœ“ Supported

Custom Records supports related business-specific records.

4.0 / 4.0 pointsEvidence โ†—
Workflow depthAPI read and write4.0 points available
Ask in the demo

Create a record externally and retrieve the resulting identifier.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0โ€“4.0 / 4.0 points
Workflow depthUsable record export5.0 points available
Ask in the demo

Export contacts and deals with stable identifiers and relationships.

? Not verified

Exact workflow not verified in the reviewed material; request a demonstration.

0.0โ€“5.0 / 5.0 points
Workflow depthSales-to-delivery handover5.0 points available
Ask in the demo

Turn a won deal into an owned delivery process without re-entering customer details.

? Not verified

Project and contract modules exist; won-deal conversion needs validation.

0.0โ€“5.0 / 5.0 pointsEvidence โ†—
AIContext-aware AI email drafts5.0 points available
Ask in the demo

Draft a follow-up grounded in the actual contact or opportunity history.

โœ“ Supported

Email Agent uses opportunity and interaction context.

5.0 / 5.0 pointsEvidence โ†—
AIAI meeting or record summaries5.0 points available
Ask in the demo

Summarise a real interaction and identify the next action.

โœ“ Supported

Scribe captures meeting summaries and actions.

5.0 / 5.0 pointsEvidence โ†—
AIAI prioritisation or research5.0 points available
Ask in the demo

Show prospect research or a recommended next action and the information behind it.

โœ“ Supported

Research Agent and Sales Coach recommend focus and next steps.

5.0 / 5.0 pointsEvidence โ†—

โ€œNot verifiedโ€ means the recorded evidence does not settle this specific check. It does not mean the feature is absent. Read the scoring method.

Follow the evidence

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